One inbox, read by the people who build it
No ticket system, no support tiers, no first-line agent. Whichever route you pick, the reply comes from someone who has the code open.
Vorqul support runs through four routes: a Discord direct message for fast answers, admin@vorqul.com for anything with logs attached, GitHub issues for bugs and feature requests, and /.well-known/security.txt for vulnerability reports. There is no ticket system and no paid support tier; replies come from Yamiru, the developer of both products, usually within a day.
PGP and full disclosure policy: /.well-known/security.txt
01 What helps
Include the distribution and version, what you expected, what happened instead, and the relevant log lines. A screenshot of an error is fine; a screenshot of a wall of text is not.
02 Response time
Usually within a day. Discord is faster than email. Security reports are handled first, ahead of anything else in the queue.